Here is what some of our clients have to say about us.

Our people are trained in your industry, they understand you and your potential clients, and every day we focus on bringing the two of you together. W e use highly skilled agents, and advanced technology to ensure your success. Whether you need to find one new client or put together a complete marketing program, or just reorganize your existing sales and customer service operations, our goal is to help you grow your business.

John Robertson has worked extensively with our organization to further develop our reporting and communication processes with our clients. His in-depth knowledge of Insurance Claim Processing, Medical Billing, and Physician Practice Management has proven to be invaluable. – Mary Krause , Vice President, South Oakland Physician Services.

Working with a contact list we purchased from an industry conference, Contact Results was able to generate more than 300 leads in less than 6 months. They took the time to really understand our business and how we work with the Medical Billing Industry. We currently expect to close more than 12 new clients based on this effort, which will more than pay for our costs. – Don MacIlvaine, Vice President Business Development, Diversified Data & Communications.

In working with our Physician Practice John has a significant impact in refining our record keeping and business practice management techniques. His knowledge of best practice management techniques and the Medical Billing process has driven a significant increase in net margin and improved our overall understanding of the business side of our practice. – Dr. Gregg Brent, Great Lakes Anesthesia Associates.

Contact Results reorganized our entire client database and updated all of our contact records so that our sales force could be more effective, then they generated more than 12 leads in just four weeks using the same data our team had been looking at for years. The return on one client alone justified all of the expense and more. – Jon Ahlbrand , Vice President, PowerOne Media

Case Studies

Contact Results adds precision, experience and flexibility to your marketing and daily operations.

A major financing corporation experienced tremendous growth in its lending programs by contracting us to oversee these programs. For the past 15 years, this corporation has depended upon our partner, Allied Printing’s, reliability and innovation to expand its depository programs.

When daily calls requesting information on this client’s lending “Notes” program became too cumbersome to efficiently handle in-house, we offered to oversee the program, which essentially consisted of a call center. The company immediately agreed, hoping to save time and stress; ultimately this program has growth tremendously and returns have greatly increased to levels far exceeding their expectations.

Contact Result’s expertise in call center management and fulfillment resulted in higher caller satisfaction levels which lead to an increased volume of traffic to the call center. In time, this resulted in a greater rate of deposit and cash flow for the company. Early successes in this area of the program lead to extensive expansion, extending customer awareness and increasing the number of account holders.

Currently, Contact Results receives incoming calls requesting various information packets on the available investment programs. The appropriate information packet is quickly sent out along with a personalized welcome letter. At this time, Contact Results enters customer information into a custom database so inquiries can be tracked. To better facilitate this program, Contact Results works directly with the financial institution to keep the database of customers current and to ensure that financial information is updated as needed.

As the number of daily inquiries increased, the program grew to include extensive data analysis and reporting, and Contact Results now provides this client information ranging from the number of calls that resulted in new accounts and the contact information of callers that requested information but did not actually open accounts.

This program utilizes a huge portion of Contact Result’s capabilities – including literature development/design, offset and variable printing, mailing, program management, inventory management/maintenance, data entry, database management and analysis, fulfillment and distribution. Recently, this program has expanded into the online world, offering customers web access to account information.

There aren’t enough hours in the day for our clients to spend time focusing on all the details involved in program administration. Contact Result’s expertise has brought ease to this client’s business.

Successful administration of this Notes program has greatly expanded customer awareness – there are currently over 150,000 investors in this program, with up to 150 new accounts being opened every day. The corporation was able to greatly increase revenues and deposits, while effectively cutting costs over the long-term.